Refund Policy

This Refund Policy governs all refund requests and refund eligibility related to Services provided by Vexion.

This Refund Policy forms part of the contractual agreement between you ("Customer", "User", "you", or "your") and Vexion.

By purchasing or using Services, you agree to this Refund Policy.

Except where required by law, all payments made to Vexion are non-refundable.

This includes, but is not limited to:

• Subscription fees;
• Renewal fees;
• Setup fees;
• Usage fees;
• Add-on services.

No refunds will be provided for partial billing periods.

Subscriptions automatically renew unless cancelled prior to renewal.

Failure to cancel prior to renewal does not entitle you to a refund.

You are solely responsible for managing subscription cancellations.

No refunds will be issued where Services are suspended or terminated due to:

• Violations of Terms of Service;
• Violations of Acceptable Use Policy;
• Violations of other agreements;
• Abuse;
• Fraud;
• Non-payment;
• Security risks.

No refunds will be issued for:

• Service interruptions;
• Downtime;
• Infrastructure maintenance;
• Network disruptions;
• Third-party failures;
• Force majeure events.

No refunds will be issued for customer-related issues, including:

• Failure to configure services correctly;
• Failure to use services;
• Accidental purchases;
• Misunderstanding of service features.

Initiating a chargeback without valid legal grounds constitutes a breach of contract.

Accounts subject to chargebacks may be:

• Immediately suspended;
• Immediately terminated;
• Permanently restricted.

You remain liable for all outstanding balances.

Nothing in this Refund Policy excludes rights that cannot be excluded under Australian Consumer Law.

Where required by law, refunds or remedies will be provided in accordance with applicable legislation.

Vexion may, at its sole discretion, issue refunds on a case-by-case basis.

Issuing a discretionary refund does not establish an obligation to issue future refunds.

Refund requests must be submitted to:

billing@vexion.io

Vexion may require verification of identity and account ownership.

Where a refund is approved, processing time may vary depending on payment provider.

Vexion is not responsible for delays caused by payment processors.

Vexion reserves the right to deny refunds where abuse, fraud, or policy violations are suspected.

To the maximum extent permitted by law, Vexion is not liable for financial losses arising from enforcement of this Refund Policy.

Vexion may modify this Refund Policy at any time.

Changes become effective upon publication.

Continued use of Services constitutes acceptance.

This Refund Policy is governed by the laws of Queensland, Australia.

You submit to the exclusive jurisdiction of Queensland courts.