Privacy Policy

This Privacy Policy governs the collection, use, disclosure, storage, and protection of Personal Information by Vexion in connection with the provision of hosting, infrastructure, and related services ("Services").

This Privacy Policy is issued in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

• "Personal Information" means information or an opinion about an identified individual or an individual who is reasonably identifiable.
• "Services" means all infrastructure, hosting, networking, storage, control panel, and related services provided by Vexion.
• "Infrastructure" means hardware, software, and systems operated by or on behalf of Vexion.

We may collect Personal Information including but not limited to:

3.1 Account Information

• Full name
• Email address
• Billing address
• Account identifiers
• Business name (if applicable)

3.2 Technical Information

• IP address
• Device identifiers
• Browser type
• Operating system
• Authentication logs
• Access timestamps
• Session identifiers

3.3 Infrastructure and Service Usage Information

• Server identifiers
• Resource utilization metrics
• Infrastructure logs
• Control panel activity
• API usage logs

3.4 Financial and Transaction Information

• Transaction identifiers
• Payment status
• Billing history

Payment card information is processed by third-party payment providers and is not stored by Vexion.

3.5 Communications

• Support requests
• Customer service communications
• Security notifications

Personal Information may be collected:

• Directly from you;
• Automatically through infrastructure systems;
• From payment processors;
• From security monitoring systems;
• Through communications with you.

We collect Personal Information for legitimate business purposes including:

• Providing and maintaining Services;
• Processing payments;
• Securing infrastructure;
• Detecting and preventing fraud and abuse;
• Complying with legal obligations;
• Improving system performance and reliability;
• Enforcing agreements.

We process Personal Information where necessary to:

• Perform contractual obligations;
• Comply with legal obligations;
• Protect legitimate business interests;
• Protect infrastructure security;
• Prevent fraud and abuse.

We may disclose Personal Information to:

• Payment processors;
• Infrastructure providers;
• Cloud providers;
• Professional advisers;
• Law enforcement agencies;
• Regulatory authorities.

We do not sell Personal Information.

Personal Information may be transferred to and processed in jurisdictions outside Australia.

We take reasonable steps to ensure such transfers comply with applicable privacy laws.

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information.

However, no system can be guaranteed to be completely secure.

Personal Information is retained only for as long as necessary to:

• Provide Services;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements;
• Protect infrastructure integrity.

Customers are solely responsible for Personal Information contained within Customer Content hosted on the Services.

Vexion does not control Customer Content and is not responsible for its handling by customers.

You may request access to or correction of your Personal Information.

We may require identity verification before responding.

Where required by law, we will notify affected individuals and regulators of eligible data breaches.

We may use cookies and similar technologies to:

• Maintain authentication sessions;
• Improve Services;
• Enhance security;
• Monitor infrastructure performance.

You may disable cookies through browser settings.

We may disclose Personal Information where required by law, court order, or regulatory authority.

Third-party providers may process Personal Information as part of providing Services.

These providers operate under their own privacy policies.

To the maximum extent permitted by law, Vexion is not liable for unauthorized access to Personal Information resulting from circumstances beyond our reasonable control.

We may modify this Privacy Policy at any time.

Changes become effective upon publication.

Continued use of Services constitutes acceptance.

Privacy complaints may be submitted to:

privacy@vexion.io

We will respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy is governed by the laws of Queensland, Australia.

You submit to the exclusive jurisdiction of Queensland courts.